At 531 Therapy, we understand that you may have questions about our services and how we can support your journey to wellness. Our Frequently Asked Questions (F.A.Q) section provides clear and concise answers to help you make informed decisions about your mental and physical health care. If you have additional questions, please don’t hesitate to contact us.
General Questions
What services does 531 Therapy offer?
We offer a range of mental health and physical therapy services, including individual counseling, group therapy, cognitive behavioral therapy (CBT), trauma therapy, orthopedic rehabilitation, sports therapy, and more. Visit our Services page for a detailed list.
How do I schedule an appointment?
You can schedule an appointment by calling our office, sending us an email, or using the online booking system on our website. Our friendly staff will assist you in finding a convenient time for your session.
What should I expect during my first visit?
During your first visit, you will meet with one of our therapists for an initial assessment. This session will help us understand your needs and develop a personalized treatment plan. Please arrive 15 minutes early to complete any necessary paperwork.
Mental Health Therapy Questions
What types of mental health issues do you treat?
We treat a wide range of mental health issues, including anxiety, depression, trauma, stress, relationship problems, and more. Our therapists use evidence-based approaches to help you achieve mental well-being.
How long are therapy sessions?
Therapy sessions typically last 50 minutes. However, the duration may vary depending on the type of therapy and your specific needs. Your therapist will discuss the session length with you during your initial assessment.
Is therapy confidential?
Yes, all therapy sessions are confidential. We adhere to strict privacy and confidentiality guidelines to ensure that your personal information is protected. Exceptions to confidentiality include situations where there is a risk of harm to yourself or others.
Physical Therapy Questions
What conditions do you treat with physical therapy?
We treat a variety of conditions, including musculoskeletal injuries, sports injuries, neurological conditions, chronic pain, and more. Our physical therapists develop personalized treatment plans to help you recover and improve your physical function.
Do I need a referral for physical therapy?
In most cases, you do not need a referral to see a physical therapist. However, some insurance plans may require a referral from your primary care physician. Please check with your insurance provider for specific requirements.
What should I wear to my physical therapy sessions?
We recommend wearing comfortable, loose-fitting clothing that allows for easy movement. Athletic wear, such as shorts and a t-shirt, is ideal. Please also bring any relevant medical records or imaging reports to your first session.
Insurance and Payment Questions
Do you accept insurance?
Yes, we accept most major insurance plans. Please contact our office to verify your insurance coverage and benefits. We also offer self-pay options for those without insurance.
What forms of payment do you accept?
We accept various forms of payment, including credit cards, debit cards, checks, and cash. Payment is due at the time of service unless other arrangements have been made.
What is your cancellation policy?
We require at least 24 hours’ notice for cancellations or rescheduling of appointments. Late cancellations or missed appointments may incur a fee. Please contact our office as soon as possible if you need to cancel or reschedule.